FAQ

Where is Elitist located?

Our HQ is located in Los Angeles, California.

 

Are there any delays due to the current crisis?

No delays with Elitist! Our team is working safely and carefully with best-practices of social distancing and other various pre-cautions.

All our customer support representatives and designers are working from the comfort of their home.

Our production team is working overtime to keep up with our heavy demand to ensure your order is shipped in time. Since every sign is handmade, they take about 7 business days to created, tested and shipped out. 

During rare instances, there may be a delay during transit with shipping carriers. We have seen a very small percentage of orders have a slight 1-2 delay by shipping carriers due to the current crisis. Please let us know if you need your item by a specific date and we will do our best to accommodate you.

 

Why should I purchase a LED neon sign from Elitist?

Great questions! Here are some great reasons to choose a LED neon sign from us:

  • Affordable - Our neon LED signs are a cost-effective alternative to neon gas signs. They look just as beautiful but are over 7 times more affordable than neon gas signs. Traditionally, neon gas signs are very expensive. A neon LED sign that costs $500 with Elitist, would cost over $3500 in neon gas.

  • 1 Year Warranty - All of our signs come with a 365 day warranty covering faulty items. If your sign arrives damaged, or stops working, we will send you a new one for free! 
  • Highest Quality - Delivering the highest quality products is the Elitist motto. Elitist LED neon signs use silicone tubing which keeps your sign looking brand new for 50,000+ hours of use time. Other companies use PVC material for their signs, which yellows out overtime and does not last as long. All Elitist signs are handcrafted and use the highest quality materials to last for 10+ years. 
  • Energy Efficient - Neon gas signs can cost hundreds of dollars a month to keep powered. Elitist neon LED signs are energy efficient, costing less than $1 a month to keep powered. That's over 100x more affordable! Our signs are also eco-friendly.
  • Durable & Safe - Our LED signs are made from silicone and acrylic. They are not made from fragile glass. They weigh less than 10 pounds on average and do not get hot, so they are safe to the touch. They are kid and pet safe :)
  • Easy to Install – All of neon signs come with pre-drilled holes and screws for easy installation. Our canvases also include hooks and all required hanging materials. 
  • Remote controlled – All Elitist neon signs come with a remote controller which can adjust the brightness of your sign, switch through different flashing modes, and turn your sign on and off.

 

Can I customize my own neon sign with Elitist?

Absolutely! Elitist neon signs are fully customizable! You can create your own text based sign using this link. If you need something more custom, such as an image or logo, use this link

 

What customization options do I have for my neon sign?

✓ Color: Choose from 9 shades to match any room or mood! Inspiring choices include pink, green, blue, light blue, purple, red, yellow, orange and white.

✓ Size: Choose from 5 versatile widths! 19.7" (50 cm), 29.5" (75 cm), 39.3" (100 cm), 59" (150 cm), 88.5" (225 cm)

✓ Font: Over 50 different fonts, from simple to more complex options. Choose the perfect font for the vibe you're trying to set.

✓ Silhouette: Choose from 2 silhouettes with our acrylic backing styles. We can cut to shape or square cut (the entire background).

✓ Location: Want to add a neon vibe to your outdoor space? We can even make it waterproof!

✓ Rush Order: Need your sign within a week? We can expedite the production and shipping speed to ensure you receive it within 7 business days, compared to 14 days.

 

When will I receive my artwork?

All U.S. orders typically arrive to your doorstep within 7-10 business days of your purchase. Orders to all other countries will arrive within 14 business days of your purchase. 

 

How do I get my tracking number?

You will be automatically emailed with your tracking number once we ship out your order. If you don't receive your tracking number within 7 business days, please reach out to support@elitist.com

 

What is your return/exchange policy?

*Please reach out to support@elitist.com for all returns/exchanges.

Since all orders are handmade on demand, order cancellations must be done within 24 hours before we get started making it. Once your order is in production, it can not be canceled or switched. 

Customer satisfaction is our #1 priority. We insure all our orders with a 60-day money back guarantee. If your art piece was not what you expected, just return it undamaged and we will process your refund once we receive it. Please email us for info on how to return an order.

Please note that we do not provide pre-paid shipping return labels. Orders must be sent back at customers expense. 

We HIGHLY suggest you get a tracking number with your return also, as we are not liable for lost return packages.

Please reach out to support@elitist.com for all returns/exchanges.

 

Are your art pieces presented in Inches or Centimeters?

All our canvases are presented in inches, and all our neon signs are presented in centimeters.

 

Where can I add a coupon / discount code to my purchase?

We offer discount codes on very limited basis. If you have one, you can input the discount code on the checkout page, before paying for your order.

 

What payment methods are accepted?

We accept Visa, MasterCard, American Express, Discover & Paypal.

 

How can I contact Elitist Canvas customer Support?

We work hard to make sure your satisfaction is 100%, if you have any questions or concerns feel free to email us at : support@elitist.com